Appen

How we optimize processes and reduce infrastructure

expenses through innovative solutions.

How we optimize processes and reduce infrastructure expenses through

innovative solutions.

Appen

How we optimize processes and reduce infrastructure

expenses through innovative solutions.

Industry

Data Labeling

Australia • China • Philippines • USA

Staff Augmentation

Deliverables

AI/ML Solutions

Solution Architecture

Product Strategy

Technologies

Kafka

Spark (Python)

FastAPI (Python)

Elasticsearch

AWS Redshift

The Customer

Appen is an Australian multinational company that provides high-quality data for machine learning and artificial intelligence applications. They offer various services such as data annotation, data collection, transcription, and translation to assist organizations in improving their AI systems and algorithms.

The Challenge

In the competitive landscape of data services for AI and ML, ensuring data integrity, client trust, and regulatory compliance is essential for maintaining a leadership position. Our challenge in this project involved refining the annotator registry process and implementing a robust anti-fraud measures to improve important business KPIs and reduce cloud infrastructure costs. 

appen.com

appen.com

35millions

Records processed per hour

By integrating top-tier big data technology, we increased analyzed events and parameters while cutting processing time by 30%.

1million

In annual savings

Estimated right after the new feature’s release, solely from cloud infrastructure and engineering savings.

5+

Years partnership

Successful nearshore software development partnership spanning over 5 years with multiple projects delivered.

01. Deepening our understanding of personas and about the problem

01.

Deepening our understanding of personas and about the problem

We collaborated with the client’s business areas to gain a better understanding of the data sources and information flow. We identified potential fraud events throughout the process and defined classification mechanisms.

“Understanding the business context and needs is crucial to propose the most suitable architecture. In this instance, the solution needed to incorporate real-time fraud detection and be capable of processing millions of records per hour.”

Claudio Vasconcelos

Tech Lead @ Novatics

02. Co-creating alternative solutions and selecting the best strategy

We collaborated with the client to develop an architecture that could support the volume of data and meet other technical and functional requirements. Additionally, we researched, trained, tested, and selected the most suitable AI models for event classification.

PIPELINE

AI MODEL

DASHBOARD

DATABASE

DASHBOARD

DATABASE

PIPELINE

AI MODEL

DASHBOARD

DATABASE

03. Implementing the solution iteratively and incrementally

We delivered a machine learning-based qualification and prediction solution using Kafka and Spark that optimizes the anti-fraud process by delivering real-time alerts.

“Novatics helped the data science team prevent fraud by building necessary infrastructure and providing guidance on best practices for data engineering related to fraud detection. 


Their support led to the development of algorithms for more accurate detection, and Appen's 24/7 automated fraud detection is being monitored to avoid infrastructure issues.”

“Novatics helped the data science team prevent fraud by building necessary infrastructure and providing guidance on best practices for data engineering related to fraud detection. 


Their support led to the development of algorithms for more accurate detection, and Appen's 24/7 automated fraud detection is being monitored to avoid infrastructure issues.”

Phoebe Liu

Data Scientist @ Appen

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Novatics is a consultancy firm specializing in software design and development. We support companies globally in delivering innovative projects on time and on budget.

Come Talk to Us!

building possible futures

Contact us

hello@novatics.com.br

Brasília

SEPN 516, Bloco E, Sala 301

Ed. Carlton Center, Brasília, Brasil

70770-520

São Paulo

Av. Paulista 1374, Bela Vista

São Paulo, Brasil

01310-100

Califórnia

1020 B St, San Raphael

Califórnia, USA

94901

building possible futures

Contact us

hello@novatics.com.br

Brasília

SEPN 516, Bloco E, Sala 301

Ed. Carlton Center, Brasília, Brasil

70770-520

São Paulo

Av. Paulista 1374, Bela Vista

São Paulo, Brasil

01310-100

Califórnia

1020 B St, San Raphael

Califórnia, USA

94901

building possible futures

Contact us

hello@novatics.com.br

Brasília

SEPN 516, Bloco E, Sala 301

Ed. Carlton Center, Brasília, Brasil

70770-520

São Paulo

Av. Paulista 1374, Bela Vista

São Paulo, Brasil

01310-100

Califórnia

1020 B St, San Raphael

Califórnia, USA

94901

building possible futures

Contact us

hello@novatics.com.br

Brasília

SEPN 516, Bloco E, Sala 301

Ed. Carlton Center, Brasília, Brasil

70770-520

São Paulo

Av. Paulista 1374, Bela Vista

São Paulo, Brasil

01310-100

Califórnia

1020 B St, San Raphael

Califórnia, USA

94901

English